Return Policy

GENERAL RETURN ELIGIBILITY:
  • We are happy to offer a store credit, exchange, or refund return on most orders for up to 30 days after delivery. :) Returns requested after this period will not be accepted.
  • Please note that for refund returns, $7.99 is deducted from the refund for the cost of return shipping. This is waived for store credit returns or exchanges.
  • Items must be unworn and in original condition.
  • Please note: items that have been marked down as final sale are not eligible for return.
  • We currently support return labels for Canada and the US. If you are returning an item from outside Canada or the US, we'll happily refund it/exchange it/etc once received, but kindly ask that you mail it to us.
TO MAIL YOUR RETURN:

To initiate a return, simply login with your order number and email to our returns portal, located here: https://returns.katehewko.com

From there:
1. Select the item(s) you want to return or exchange;
2. Select the return reason;
3. Select what kind of return (store credit, refund, or exchange); and
4. Submit!

A return label will be emailed to you shortly.That's it! :)
Print off that label, attach it to your package (smaller is better!), and drop it off at any post office near you. Once we've approved it is indeed in original condition, we’ll issue your refund, store credit, or exchange, and you're all set!

DROP OFF YOUR RETURN LABEL-FREE:

We've partnered with our friends at Return Bear to offer an in-person, label-free return experience to make returns even easier. This is a great option for those who may not have printers, plus your refund/store credit will be issued instantly upon receipt - no more wondering when we’ll get it :)
We’re excited to offer drop-off returns and believe that this is one small way that we can employ more sustainable practices. To choose this option, login with your email address and order number to this portal: http://katehewko.returnbear.com/
DROP OFF YOUR RETURN IN CALGARY:

Are you local? We'd love to see you! We'll happily accept your return during store hours at our concept store here in Calgary, Alberta. There's no shipping fee for in-store returns (obv), plus, if you want to exchange it for something in-person, we'll happily offer an extra 10% store credit bonus. :)

INTERNATIONAL

Unfortunately at this time we are unable to provide return labels for international orders. However, you are welcome to mail a return to us and we will happily refund it! If so, please make sure to include your name and order number on the return. :)

We've tried to cover everything on this page, but if you have any other questions or clarifications, please reach out to shipping@katehewko.com. :)
**Last updated on November 24, 2023.**